At Ojai Essentials, each product is crafted in small batches using natural ingredients. Because of the personal nature of bath, body, and skincare products, we maintain a limited return policy.

All Sales Are Final
We do not accept returns or exchanges on opened or used products.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please email us at hello@ojaiessentials.com within 5 days of delivery with your order number and a photo. We’ll gladly send a replacement or issue a refund.

Unopened Returns
We may accept returns on unused, unopened items within 7 days of delivery. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer.

Refunds
Once your return is received and inspected, approved refunds will be issued to your original form of payment within 5–10 business days. Original shipping fees are non-refundable.

Natural Variations
Due to the use of natural ingredients, slight variations in color, texture, and scent may occur. This is part of the product’s nature and not considered a defect.

Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.