Return Policy

  • We accept returns within 30 days of your purchase date. To be eligible for a return, items must be unused, unopened, and in their original packaging.

  • We're happy to offer exchanges within 30 days of purchase on unused, unopened items.

  • Customers are responsible for return shipping costs. We recommend using a trackable shipping method as we cannot guarantee receipt of returned items.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 business days.

  • The following items cannot be returned or exchanged:

    • Custom or personalized products

    • Opened or used products

    • Sale items

  • Email us at hello@ojaiessentials.com with your order number and reason for return. We'll guide you through the process.